1. Acceptance of Terms

By using 247TOW's services, whether as a customer or tow company partner, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Service Description

247TOW is a platform connecting customers needing towing services with independent tow company partners. We facilitate:

• Tow service requests and dispatch
• Real-time GPS tracking
• In-app communication between customers and drivers
• Payment processing
• Rating and review system

Important: 247TOW is a technology platform and does not directly provide towing services. All towing services are performed by independent, verified tow company partners.

3. Pricing and Payments

3.1 Customer Payments

• Prices are calculated based on base fee ($100) plus mileage ($3.5/mile)
• Final prices are displayed before payment confirmation
• Payment is required upfront before service dispatch
• All payments are processed securely through Stripe

3.2 Tow Company Payments

• Payouts are processed after job completion
• Payment terms are established in separate partner agreements

3.3 Refunds

Refunds may be issued in the following circumstances:

• Service not rendered within reasonable timeframe
• Significant service quality issues verified by 247TOW
• Customer cancellation before driver dispatch (subject to cancellation fee)

4. User Responsibilities

4.1 Customer Responsibilities

• Provide accurate vehicle and location information
• Be present at pickup location or designate a representative
• Ensure vehicle is legally owned or you have authority to request towing
• Maintain respectful communication with drivers
• Provide honest ratings and reviews

4.2 Tow Company Partner Responsibilities

• Maintain valid licenses, insurance, and registrations
• Provide accurate availability status
• Respond promptly to accepted job requests
• Follow all applicable laws and safety regulations
• Document jobs with required photos
• Maintain professional conduct with customers
• Keep current location updated while on duty

5. Verification Process

Tow company partners must complete our verification process, which includes:

• Valid driver's license submission
• Business license verification
• Commercial insurance certificate review
• Vehicle registration confirmation
• Background check consent

247TOW reserves the right to approve, reject, or revoke partner status at our discretion.

6. Liability and Insurance

Limitation of Liability: 247TOW's liability is limited to the amount of fees collected for the specific service. We are not liable for:

• Damage caused by independent tow company partners
• Delays beyond our reasonable control
• Indirect, incidental, or consequential damages
• Issues arising from inaccurate information provided by users

All tow company partners are required to maintain adequate commercial insurance coverage.

7. Dispute Resolution

In case of disputes:

1. Contact our support team within 48 hours of service completion
2. Provide relevant documentation and photos
3. Allow 5-7 business days for investigation
4. Binding arbitration may be required for unresolved disputes

8. Termination

We may suspend or terminate accounts for:

• Violation of these terms
• Fraudulent or illegal activity
• Repeated poor ratings or complaints
• Providing false information
• Unsafe behavior or practices

9. Data and Privacy

Your use of 247TOW is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

10. SMS & Email Notifications Consent

By checking the SMS & Email Notifications Consent box during booking or company registration, you consent to receive SMS text messages and email communications from 247TOW at the phone number and email address you provided. Message frequency varies and may include booking confirmations, driver status updates, two-factor authentication (2FA) codes, and service notifications. Standard message and data rates may apply from your wireless carrier.

• Opt out: Reply STOP to any SMS message to unsubscribe at any time, or reply HELP for support. You may unsubscribe from non-transactional emails using the link in any email.
• Consent is separate: This consent is captured via a standalone checkbox and is not a condition of using our services. You may decline and still use 247TOW, though you may not receive service-related notifications.
• Non-sharing of consent data: Your opt-in and consent data — including your phone number, email address, and consent records — is not sold, rented, or shared with third parties for promotional or marketing purposes.
• Full details: See our Privacy Policy for complete details on how your SMS and email consent data is collected, used, and protected.

11. Modifications

247TOW reserves the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the modified terms.

12. Governing Law

These terms are governed by applicable federal and state laws. Any legal proceedings shall be conducted in the appropriate jurisdiction.

13. Contact

For questions about these Terms and Conditions:

• Email: legal@247tow.io
• Address: 247TOW Legal Department, [Business Address]